Limited liability company “SIA RIKI.LV”, registration No. 40203469011, legal address: Miera iela 16 k5 - 26, Salaspils, LV-2169 (hereinafter – RIKI.LV or we), in this Privacy Policy (hereinafter – the Policy) provides information about the conditions for processing personal data and your rights. Before purchasing goods or using services on www.riki.lv, please read this Policy carefully. We may periodically update this Policy by publishing information on our website. Therefore, please review it regularly before your next purchase. If you have any questions, contact us using the contact details provided in this Policy.
1. Data protection and controller
1.1. The controller of personal data is SIA RIKI.LV, registration No. 40203469011, legal address: Miera iela 16 k5 - 26, Salaspils, LV-2169, phone: (+371) 28 609091, e-mail: riki@riki.lv.
1.2. We comply with all applicable legal acts on personal data protection, and our goal is to ensure that your data is processed securely and responsibly. Protecting your personal data is our priority.
2. Purposes of personal data processing
2.1. RIKI.LV processes personal data for the following purposes:
• Sale of goods and provision of services;
• Customer identification and order processing;
• Payment administration and fulfilment of accounting requirements;
• Customer support, handling claims, and warranty services;
• Sending commercial notices and personalized offers (with the customer’s consent);
• Fulfilment of legal obligations, e.g., providing information to state authorities as required by law.
3.Legal basis for processing
3.1. We process your personal data on the following legal bases:
• Performance of a contract (goods delivery, payments);
• Compliance with legal obligations (accounting requirements, tax reporting);
• Your consent (marketing and personalized offers);
• Our legitimate interests (improving customer service and the quality of goods/services).
4. Personal data processed
4.1. The scope of personal data processed depends on the specific purpose and may include:
• Identification data: name, surname, personal identity number, address;
• Contact details: e-mail address, phone number;
• Financial data: bank account number, payment information;
• Data related to order fulfilment and delivery of goods.
5. Recipients of personal data
5.1. We ensure that your personal data is processed only by trusted service providers, such as:
• Data processors (accounting services, IT system maintenance);
• Delivery partners (Venipak);
• State and municipal institutions in cases specified by law.
6.Data security and retention periods
6.1. We use technical and organizational security measures to protect personal data from unauthorized access, disclosure, or destruction.
6.2. Personal data is retained for as long as necessary to achieve the respective purpose or for the period required by law (for example, accounting data is stored for 5 years).
7. Rights of the data subject
7.1. You have the following rights regarding your personal data:
• Access your data and receive information about its processing;
• Request rectification of inaccurate data;
• Request deletion of your data when processing is no longer necessary;
• Object to processing based on legitimate interests;
• Restrict processing in certain cases.
7.2. To exercise your rights, contact us using the contact details provided in this Policy.
8. Use of cookies
8.1. The RIKI.LV website uses cookies to improve website performance and provide a more convenient user experience.
8.2. Cookies are used to analyze website traffic statistics, save user settings, and enhance site functionality. You can control the use of cookies by changing your browser settings.
9. Changes to the Privacy Policy
9.1. RIKI.LV reserves the right to amend this Privacy Policy if required by changes in legal acts or to improve data processing processes.
9.2. In the event of material changes, a notice will be posted on the website www.riki.lv
